Account and plan

Updated 2026-08-23

Settings#

Everything about your account lives on one page.

What you can change#

Field	Notes
Full Name	Your name on the account
Company Name	Used on correspondence
Phone	Contact number

Save Changes applies them.

Changing your password#

Enter your Current Password, then the new one twice, and choose Update Password.

Tip

Changing your password does not affect your API keys. They are independent credentials: rotating one has no effect on the other. If a key itself needs replacing, contact support.

What you cannot change#

Email Address is shown but fixed — it identifies the account and is where credentials and notices are sent. Contact support@docxtract.io to change it.

Account information#

Read-only, on the same page:

Field	Meaning
Account Status	Whether the account is active
Current Plan	Trial, or your paid tier
Member Since	When the account was created
Trial Expires	End of the trial window — trial accounts only
Trial Usage	Credits used against the trial allowance

Trials#

A trial runs 14 days by default with a fixed credit allowance.

Warning

Two separate limits end a trial: the date and the credit allowance. Whichever comes first stops extraction. Watch both Trial Expires and Trial Usage — a trial can run out of credits well before its date if you process large documents, since credits are counted per page.

When a trial ends, calls return 402 (usage_limit_exceeded). Nothing is deleted; contact support@docxtract.io to convert to a paid plan and your existing keys keep working.

Plans and billing#

Plan changes, quota increases and invoices are handled by support@docxtract.io, not in the portal. Your tier affects extraction accuracy and your credit allowance; the API surface is identical on every tier.

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